1. Introduction
Welcome to MySportPsych, also referred to as “MSP”, “we”, “us”, or “our”.
These Terms & Conditions govern your access to and use of the MySportPsych website, booking system, coach profiles, online sessions, assessments, digital tools, communications, and related services.
By using MySportPsych, creating an account, booking a session, applying as a coach, or otherwise accessing our services, you agree to these Terms & Conditions.
If you do not agree with these Terms, you should not use the platform.
2. Definitions
In these Terms:
- “Platform” means the MySportPsych website and related digital services.
- “Client” means a person who uses or books services through MySportPsych.
- “Coach” means an approved sport psychology, mental coaching, mental performance, or performance-enhancement professional offering services through the platform.
- “Services” means online coaching sessions, booking tools, assessments, educational resources, digital tools, and related platform features.
- “User” means any person using the platform, including clients, coaches, applicants, and website visitors.
3. Nature of MySportPsych Services
MySportPsych provides access to online sport psychology, mental coaching, and performance-enhancement services.
The platform is designed to support areas such as confidence, focus, motivation, emotional regulation, preparation, reflection, resilience, performance habits, and mental skills training.
MySportPsych is not a medical, psychiatric, clinical psychology, therapy, counselling, emergency, or crisis intervention service.
Unless explicitly stated by an individual coach based on their own credentials and legal scope of practice, services provided through MySportPsych should not be treated as:
- Medical advice;
- Psychiatric advice;
- Clinical diagnosis;
- Psychological diagnosis;
- Therapy or counselling;
- Emergency mental health support;
- Crisis intervention;
- A substitute for professional healthcare.
If you are experiencing a medical emergency, mental health crisis, risk of self-harm, risk of harm to others, or urgent distress, you should contact local emergency services, a crisis helpline, your doctor, or an appropriate healthcare provider immediately.
4. No Guaranteed Outcomes
MySportPsych and its coaches do not guarantee specific performance results, team selection, improved rankings, competition outcomes, mental health outcomes, or personal achievements.
Performance improvement depends on many factors, including the client’s personal circumstances, consistency, training environment, physical preparation, coaching relationship, and application of strategies.
Any examples, testimonials, assessments, or educational content are provided for general guidance and should not be interpreted as guaranteed results.
5. Eligibility
You must be at least 18 years old to create an account or book services independently.
If services are made available to users under 18, they should only be used with appropriate parental or guardian consent and in line with applicable laws, safeguarding responsibilities, and professional requirements.
We reserve the right to refuse, suspend, or restrict access where we believe use of the platform is inappropriate, unsafe, unlawful, or inconsistent with these Terms.
6. User Accounts
Users may need to create an account to book sessions, access services, complete assessments, or manage appointments.
You agree to:
- Provide accurate and current information;
- Keep your login details secure;
- Not share your account with others;
- Notify us if you suspect unauthorised access;
- Not create fake, misleading, duplicate, or impersonation accounts.
You are responsible for activity that occurs through your account unless caused by our own negligence or technical failure.
7. Coach Profiles and Coach Approval
MySportPsych may review coach applications before allowing coaches to offer services on the platform.
Coach approval may involve reviewing qualifications, experience, professional information, digital presence, submitted documents, or other relevant details. Approval does not mean MySportPsych guarantees every aspect of a coach’s professional conduct, suitability, or results.
Coaches are responsible for ensuring that their profile information, credentials, qualifications, professional claims, availability, pricing, and service descriptions are accurate and lawful.
MySportPsych may edit, hide, reject, suspend, or remove coach profiles where information appears inaccurate, misleading, incomplete, inappropriate, or inconsistent with platform standards.
8. Bookings, Payments, and Packages
Sessions must be booked through the platform or any approved booking process provided by MySportPsych.
Payment may be required before a session is confirmed. Payments may be processed by third-party payment providers. MySportPsych does not intentionally store full card details or sensitive payment credentials on its own systems.
Service prices, packages, availability, currencies, discounts, and validity periods may vary and will be shown on the relevant booking or checkout page where applicable.
Package sessions must be used within the stated validity period unless otherwise agreed in writing.
MySportPsych may update pricing, packages, or service availability from time to time.
9. Cancellations, Rescheduling, and Refunds
Cancellation, rescheduling, refund, and no-show rules may depend on the service, coach, package, and booking terms shown at the time of purchase.
Unless stated otherwise:
- Completed sessions are non-refundable.
- Missed sessions or late attendance may be treated as used.
- Rescheduling may require reasonable advance notice.
- Refunds may be refused where a user fails to attend, provides incorrect information, misuses the platform, or breaches these Terms.
- If a coach needs to cancel or reschedule, MySportPsych or the coach may offer an alternative time, replacement session, credit, or refund depending on the circumstances.
Any refund remains subject to payment processor rules, transaction charges, currency conversion, and applicable law.
10. Google Calendar and Online Session Links
Approved coaches may connect their Google Calendar account to MySportPsych for automatic scheduling and Google Meet link generation.
By connecting Google Calendar, coaches authorize MySportPsych to create, view, update, and delete calendar events related to MySportPsych appointments.
Coaches are responsible for keeping their calendar availability accurate, using an appropriate professional calendar, avoiding conflicts, and ensuring that personal or unrelated calendar information is managed appropriately.
Clients and coaches should use the meeting links provided in booking confirmations, reminder emails, or appointment details.
MySportPsych is not responsible for missed sessions, calendar conflicts, incorrect availability, or access issues caused by a coach’s calendar settings, incorrect account connection, third-party outages, or user error.
11. Online Sessions
Sessions may take place through Google Meet, Zoom, or other approved video-session tools.
Users are responsible for:
- Having a stable internet connection;
- Joining at the correct time;
- Using the correct meeting link;
- Ensuring a suitable private environment;
- Testing device audio/video where needed;
- Behaving respectfully and professionally.
MySportPsych is not responsible for technical issues caused by user devices, internet connection, browser settings, third-party video platforms, or external service outages.
12. Client Responsibilities
Clients agree to:
- Provide accurate information when booking or completing forms;
- Use services for lawful and appropriate purposes;
- Attend sessions on time;
- Treat coaches and platform staff respectfully;
- Not abuse, harass, threaten, record, impersonate, exploit, or misuse others;
- Not treat MySportPsych as an emergency or clinical service;
- Seek appropriate medical, mental health, or emergency support where required.
Clients remain responsible for their own decisions, training choices, competition preparation, and application of any strategies discussed during sessions.
13. Coach Responsibilities
Coaches using MySportPsych agree to:
- Provide accurate qualifications, credentials, experience, and service descriptions;
- Work within their competence, training, and legal scope of practice;
- Maintain appropriate professional boundaries;
- Keep their availability accurate;
- Attend confirmed sessions unless there is a valid reason;
- Communicate professionally and respectfully;
- Protect client confidentiality, subject to legal and safeguarding obligations;
- Avoid making unrealistic, misleading, medical, diagnostic, or guaranteed-result claims;
- Comply with applicable laws, professional standards, tax obligations, and platform policies.
Coaches are independent professionals and are responsible for their own professional conduct, advice, methods, records, compliance, and legal obligations unless otherwise agreed in writing.
14. Assessments, AI Feedback, and Digital Tools
MySportPsych may provide assessments, questionnaires, AI-generated feedback, self-reflection tools, educational resources, or digital performance tools.
These tools are for informational, educational, and performance-development purposes only.
They are not:
- Medical tests;
- Psychological diagnosis;
- Psychiatric diagnosis;
- Therapy;
- Crisis assessment;
- Emergency support;
- A guarantee of performance improvement.
AI-generated feedback may be automated and may not fully reflect your personal context. You should use your own judgment and, where appropriate, discuss results with a qualified professional.
MySportPsych may update, change, remove, or improve assessments and digital tools at any time.
15. Confidentiality
MySportPsych expects coaches to handle client information professionally and confidentially, subject to legal, safeguarding, risk, and professional obligations.
However, confidentiality may not apply where disclosure is required to prevent harm, comply with law, investigate misconduct, protect platform security, process bookings, resolve disputes, or meet legal obligations.
Users should avoid sharing highly sensitive medical or emergency information through the platform unless necessary and appropriate for the service being provided.
16. Prohibited Use
You must not use MySportPsych to:
- Break any law or regulation;
- Harass, abuse, threaten, or discriminate against others;
- Submit false, misleading, or impersonated information;
- Interfere with the website or platform systems;
- Attempt unauthorised access to accounts or data;
- Scrape, copy, reproduce, or commercially exploit platform content without permission;
- Record sessions without consent where prohibited;
- Use the platform for emergency, crisis, or clinical purposes;
- Make false claims about MySportPsych, coaches, or services.
We may suspend or terminate access for misuse.
17. Intellectual Property
All website content, branding, platform structure, text, visuals, assessments, educational resources, digital tools, and materials created by MySportPsych are owned by or licensed to MySportPsych unless stated otherwise.
You may not copy, reproduce, modify, distribute, sell, or commercially use MySportPsych content without written permission.
Coaches retain responsibility for content they submit, but by submitting profile content, images, text, testimonials, or materials to the platform, they grant MySportPsych permission to display, edit, format, and use that content for platform operation and promotion of their services.
18. Testimonials, Reviews, and User Content
If you submit testimonials, reviews, feedback, images, comments, or other content, you confirm that it is accurate, lawful, and does not violate the rights of others.
MySportPsych may edit or remove testimonials, reviews, or user content where necessary for clarity, length, moderation, compliance, or platform standards.
We will not intentionally present testimonials in a misleading way, but testimonials should not be understood as guaranteed outcomes.
19. Third-Party Services
MySportPsych may use third-party tools for hosting, bookings, payments, email notifications, video sessions, analytics, security, AI feedback, Google Calendar, Google Meet, and other platform functions.
Your use of third-party services may also be subject to their own terms, privacy policies, technical limitations, and availability.
MySportPsych is not responsible for third-party outages, payment processor errors, Google Calendar or Google Meet issues, email delivery failures, browser issues, or other external technical problems outside our reasonable control.
20. Privacy
Your use of MySportPsych is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review the Privacy Policy at:
https://mysportpsych.com/privacy/
21. Suspension and Termination
We may suspend, restrict, or terminate access to the platform where:
- A user breaches these Terms;
- Payment fails or chargebacks occur;
- Information provided is false or misleading;
- A coach’s profile or conduct raises concerns;
- A user misuses the platform;
- There are security, legal, safeguarding, or compliance concerns;
- Continued access may create risk for MySportPsych, coaches, clients, or others.
Users may request account deletion by contacting us, subject to retention required for legal, tax, accounting, dispute, security, or compliance reasons.
22. Limitation of Liability
To the maximum extent permitted by law, MySportPsych is not liable for:
- Lack of performance improvement;
- Competition, selection, career, or sporting outcomes;
- User decisions based on coaching, assessments, or AI feedback;
- Missed sessions due to user error, wrong links, or technical issues;
- Third-party platform failures;
- Payment processor issues;
- Indirect, incidental, consequential, or loss-of-opportunity damages;
- Losses caused by misuse of the platform.
Nothing in these Terms excludes liability where it cannot be excluded under applicable law.
23. Indemnity
You agree to be responsible for losses, claims, damages, or expenses arising from your misuse of the platform, breach of these Terms, unlawful conduct, false information, or violation of another person’s rights.
24. Changes to Services
MySportPsych may update, modify, suspend, replace, or discontinue parts of the platform or services at any time.
We may also change coaches, service categories, booking tools, payment providers, video-session tools, assessments, pricing, and platform features as the business develops.
Where changes materially affect existing paid services, we will aim to handle them reasonably and in line with applicable law.
25. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.
Continued use of MySportPsych after updated Terms are posted means you accept the updated Terms.
Where required, we may notify users of significant changes by email or platform notice.
26. Governing Law and Disputes
These Terms are governed by the laws of the Republic of India, unless applicable consumer protection, data protection, or other mandatory laws require otherwise.
Where possible, users agree to first contact MySportPsych to try to resolve any issue informally.
Contact Email: info@mysportpsych.com
A lawyer should review this section if MySportPsych serves clients in Ireland, the EU, the UK, the US, or other international markets.
27. Contact
For questions about these Terms, contact:
MySportPsych / MSP
Website: https://mysportpsych.com
Email: info@mysportpsych.com
