Terms and Conditions
Effective date: 25 May 2026
1. Introduction
Welcome to My Sport Psych, also referred to as “MSP”, “we”, “us”, or “our”.
These Terms and Conditions govern your access to and use of the My Sport Psych website, booking system, coach profiles, online sessions, assessments, digital tools, communications, and related services.
By using My Sport Psych, creating an account, booking a session, applying as a coach, or otherwise accessing our services, you agree to these Terms and Conditions.
If you do not agree with these Terms, you should not use the platform.
2. Definitions
In these Terms:
“Platform” means the My Sport Psych website and related digital services.
“Client” means a person who uses or books services through My Sport Psych.
“Coach” means an approved sport psychology, mental coaching, mental performance, or performance-enhancement professional offering services through the platform.
“Services” means online coaching sessions, booking tools, assessments, educational resources, digital tools, and related platform features.
“User” means any person using the platform, including clients, coaches, applicants, and website visitors.
3. Nature of My Sport Psych Services
My Sport Psych provides access to online sport psychology, mental coaching, and performance-enhancement services.
The platform is designed to support areas such as confidence, focus, motivation, emotional regulation, preparation, reflection, resilience, performance habits, and mental skills training.
My Sport Psych is not a medical, psychiatric, clinical psychology, therapy, counselling, emergency, or crisis intervention service.
Unless explicitly stated by an individual coach based on their own credentials and legal scope of practice, services provided through My Sport Psych should not be treated as:
Medical advice
Psychiatric advice
Clinical diagnosis
Psychological diagnosis
Therapy or counselling
Emergency mental health support
Crisis intervention
A substitute for professional healthcare
If you are experiencing a medical emergency, mental health crisis, risk of self-harm, risk of harm to others, or urgent distress, contact local emergency services, a crisis helpline, your doctor, or an appropriate healthcare provider immediately.
4. No Guaranteed Outcomes
My Sport Psych and its coaches do not guarantee specific performance results, team selection, improved rankings, competition outcomes, mental health outcomes, or personal achievements.
Performance improvement depends on many factors, including the client’s personal circumstances, consistency, training environment, physical preparation, coaching relationship, and application of strategies.
Any examples, testimonials, assessments, or educational content are provided for general guidance and should not be interpreted as guaranteed results.
5. Eligibility
You must be at least 18 years old to create an account or book services independently.
If services are made available to users under 18, they should only be used with appropriate parental or guardian consent and in line with applicable laws, safeguarding responsibilities, and professional requirements.
We reserve the right to refuse, suspend, or restrict access where we believe use of the platform is inappropriate, unsafe, unlawful, or inconsistent with these Terms.
6. User Accounts
Users may need to create an account to book sessions, access services, complete assessments, or manage appointments.
You agree to:
Provide accurate and current information
Keep your login details secure
Not share your account with others
Notify us if you suspect unauthorised access
Not create fake, misleading, duplicate, or impersonation accounts
You are responsible for activity that occurs through your account unless caused by our own negligence or technical failure.
7. Coach Profiles and Coach Approval
My Sport Psych may review coach applications before allowing coaches to offer services on the platform.
Coach approval may involve reviewing qualifications, experience, professional information, digital presence, submitted documents, or other relevant details. Approval does not mean My Sport Psych guarantees every aspect of a coach’s professional conduct, suitability, or results.
Coaches are responsible for ensuring that their profile information, credentials, qualifications, professional claims, availability, pricing, and service descriptions are accurate and lawful.
My Sport Psych may edit, hide, reject, suspend, or remove coach profiles where information appears inaccurate, misleading, incomplete, inappropriate, or inconsistent with platform standards.
8. Bookings, Payments, and Packages
Sessions must be booked through the platform or any approved booking process provided by My Sport Psych.
Pricing is displayed in US Dollars (USD). The standard session rate is $79 per session. Other packages may be offered from time to time.
Payment is required before a session is confirmed. Payments are processed by third-party payment providers (including PayPal). My Sport Psych does not store full card details or sensitive payment credentials on its own systems.
Service prices, packages, availability, currencies, discounts, and validity periods may vary and will be shown on the relevant booking or checkout page where applicable.
Package sessions must be used within the stated validity period unless otherwise agreed in writing.
My Sport Psych may update pricing, packages, or service availability from time to time.
9. Cancellations, Rescheduling, and Refunds
Client cancellations:
Sessions cancelled at least 24 hours before the scheduled start time receive a full refund.
Sessions cancelled within 24 hours of the scheduled start time are non-refundable.
No-shows and late attendance are treated as same-day cancellations and are non-refundable.
Coach cancellations:
If a coach cancels a session, you will receive a full refund or the option to reschedule at no additional cost.
Technical issues:
If a session cannot take place due to a platform technical failure on our side, you will receive a full refund or free rescheduling.
How to cancel: Cancel through your account dashboard or by emailing info@mysportpsych.com before the 24-hour cutoff. Refunds are processed within 7–14 business days through your original payment method.
Refunds remain subject to payment processor rules, transaction charges, currency conversion, and applicable law.
10. Google Calendar and Online Session Links
Approved coaches may connect their Google Calendar account to My Sport Psych for automatic scheduling and Google Meet link generation.
By connecting Google Calendar, coaches authorise My Sport Psych to create, view, update, and delete calendar events related to My Sport Psych appointments.
Coaches are responsible for keeping their calendar availability accurate, using an appropriate professional calendar, avoiding conflicts, and ensuring that personal or unrelated calendar information is managed appropriately.
Clients and coaches should use the meeting links provided in booking confirmations, reminder emails, or appointment details.
My Sport Psych is not responsible for missed sessions, calendar conflicts, incorrect availability, or access issues caused by a coach’s calendar settings, incorrect account connection, third-party outages, or user error.
11. Online Sessions
Sessions may take place through Google Meet, Zoom, or other approved video-session tools.
Users are responsible for:
Having a stable internet connection
Joining at the correct time
Using the correct meeting link
Ensuring a suitable private environment
Testing device audio/video where needed
Behaving respectfully and professionally
My Sport Psych is not responsible for technical issues caused by user devices, internet connection, browser settings, third-party video platforms, or external service outages.
12. Client Responsibilities
Clients agree to:
Provide accurate information when booking or completing forms
Use services for lawful and appropriate purposes
Attend sessions on time
Treat coaches and platform staff respectfully
Not abuse, harass, threaten, record, impersonate, exploit, or misuse others
Not treat My Sport Psych as an emergency or clinical service
Seek appropriate medical, mental health, or emergency support where required
Clients remain responsible for their own decisions, training choices, competition preparation, and application of any strategies discussed during sessions.
13. Coach Responsibilities
Coaches using My Sport Psych agree to:
Provide accurate qualifications, credentials, experience, and service descriptions
Work within their competence, training, and legal scope of practice
Maintain appropriate professional boundaries
Keep their availability accurate
Attend confirmed sessions unless there is a valid reason
Communicate professionally and respectfully
Protect client confidentiality, subject to legal and safeguarding obligations
Avoid making unrealistic, misleading, medical, diagnostic, or guaranteed-result claims
Comply with applicable laws, professional standards, tax obligations, and platform policies
Coaches are independent professionals and are responsible for their own professional conduct, advice, methods, records, compliance, and legal obligations. Coaches are not employees, agents, or representatives of My Sport Psych.
14. Assessments, AI Feedback, and Digital Tools
My Sport Psych may provide assessments, questionnaires, AI-generated feedback, self-reflection tools, educational resources, or digital performance tools.
These tools are for informational, educational, and performance-development purposes only.
They are not:
Medical tests
Psychological diagnosis
Psychiatric diagnosis
Therapy
Crisis assessment
Emergency support
A guarantee of performance improvement
AI-generated feedback may be automated and may not fully reflect your personal context. You should use your own judgement and, where appropriate, discuss results with a qualified professional.
My Sport Psych may update, change, remove, or improve assessments and digital tools at any time.
15. Confidentiality
My Sport Psych expects coaches to handle client information professionally and confidentially, subject to legal, safeguarding, risk, and professional obligations.
Confidentiality may not apply where disclosure is required to prevent harm, comply with law, investigate misconduct, protect platform security, process bookings, resolve disputes, or meet legal obligations.
Users should avoid sharing highly sensitive medical or emergency information through the platform unless necessary and appropriate for the service being provided.
16. Prohibited Use
You must not use My Sport Psych to:
Break any law or regulation
Harass, abuse, threaten, or discriminate against others
Submit false, misleading, or impersonated information
Interfere with the website or platform systems
Attempt unauthorised access to accounts or data
Scrape, copy, reproduce, or commercially exploit platform content without permission
Record sessions without consent where prohibited
Use the platform for emergency, crisis, or clinical purposes
Make false claims about My Sport Psych, coaches, or services
Arrange payments directly with coaches outside the platform to avoid platform fees
We may suspend or terminate access for misuse.
17. Intellectual Property
All website content, branding, platform structure, text, visuals, assessments, educational resources, digital tools, and materials created by My Sport Psych are owned by or licensed to My Sport Psych unless stated otherwise.
You may not copy, reproduce, modify, distribute, sell, or commercially use My Sport Psych content without written permission.
Coaches retain responsibility for content they submit. By submitting profile content, images, text, testimonials, or materials to the platform, coaches grant My Sport Psych permission to display, edit, format, and use that content for platform operation and promotion of their services.
18. Testimonials, Reviews, and User Content
If you submit testimonials, reviews, feedback, images, comments, or other content, you confirm that it is accurate, lawful, and does not violate the rights of others.
My Sport Psych may edit or remove testimonials, reviews, or user content where necessary for clarity, length, moderation, compliance, or platform standards.
We will not intentionally present testimonials in a misleading way, but testimonials should not be understood as guaranteed outcomes.
19. Third-Party Services
My Sport Psych uses third-party tools for hosting, bookings, payments, email notifications, video sessions, analytics, security, AI feedback, Google Calendar, Google Meet, and other platform functions.
Your use of third-party services may also be subject to their own terms, privacy policies, technical limitations, and availability.
My Sport Psych is not responsible for third-party outages, payment processor errors, Google Calendar or Google Meet issues, email delivery failures, browser issues, or other external technical problems outside our reasonable control.
20. Privacy
Your use of My Sport Psych is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Review the Privacy Policy at: https://mysportpsych.com/privacy-policy/
21. Suspension and Termination
We may suspend, restrict, or terminate access to the platform where:
A user breaches these Terms
Payment fails or chargebacks occur
Information provided is false or misleading
A coach’s profile or conduct raises concerns
A user misuses the platform
There are security, legal, safeguarding, or compliance concerns
Continued access may create risk for My Sport Psych, coaches, clients, or others
Users may request account deletion by contacting us, subject to retention required for legal, tax, accounting, dispute, security, or compliance reasons.
22. Limitation of Liability
To the maximum extent permitted by law, My Sport Psych is not liable for:
Lack of performance improvement
Competition, selection, career, or sporting outcomes
User decisions based on coaching, assessments, or AI feedback
Missed sessions due to user error, wrong links, or technical issues
Third-party platform failures
Payment processor issues
Indirect, incidental, consequential, or loss-of-opportunity damages
Losses caused by misuse of the platform